Orders can only be canceled before the product is shipped or the digital product is accessed. Please contact us immediately if you wish to cancel.

Our shipping is managed from warehouses in the United States and other international locations to ensure faster delivery times. The specific warehouse your order ships from will depend on product availability and your location.

Shipping times depend on your location and shipping method. Typically, orders are processed within 3 business days and delivered within 8-12 business days. You’ll receive a tracking number once your order has shipped.

Yes, we offer international shipping to most countries. Shipping rates and delivery times vary based on location.

International orders may be subject to customs duties, taxes, or fees depending on your country. These fees are the responsibility of the buyer.

Yes, you can request a shipping address change if your order hasn’t been shipped yet. Please contact us at support@fitliva.com as soon as possible with your updated address and order number. Once the order has been shipped, we are unable to make any changes.

If the address provided during checkout is incorrect, we recommend contacting the shipping carrier with your tracking number as soon as possible to redirect the package. Unfortunately, we cannot issue refunds or reshipments for orders delivered to incorrect addresses provided by the customer.

If the expected delivery date has already passed, we kindly request a few additional days for your order to arrive, especially during peak holiday seasons.

If your order has yet to reach you, please don't hesitate to contact our customer support team at support@fitliva.com You can also track your order's progress here.

Once your order is complete, you’ll receive an email with a download link or instructions to access your digital product.

No, digital products are for personal use only and cannot be shared, copied, or redistributed.

Please check your spam or promotions folder first. If you still don’t see it, contact us at support@fitliva.com, and we’ll resend it.

Digital products are non-refundable once accessed or downloaded. Please review the product description carefully before purchasing.

We accept returns of physical products within 30 days of delivery, provided they are unused, in their original condition, and in the original packaging. Digital products are non-refundable once accessed or downloaded.

To initiate a return, please contact us at support@gmail.com with your order number, the item(s) you want to return, and the reason for the return. We’ll provide further instructions.

Physical products are eligible for return if they meet our return conditions. However, digital products are non-refundable.

Refunds are typically processed within 5 business days after we receive and inspect the returned item. You’ll receive a confirmation email once the refund has been issued.

Refunds will be issued to the original payment method used during checkout. Please note that your bank or payment provider may take additional time to process the refund.

No, you can checkout as a guest. However, creating an account allows you to track orders and access downloads easily.

You can reach us at support@gmail.com or through the contact form on our website. We aim to respond within 48 business hours.

No, you can download the digital product using the link sent to your email. However, creating an account allows you to easily access past purchases.