Shipping policy

Our Commitment to Seamless Shipping

We are dedicated to providing you with a hassle-free and efficient shipping experience. To achieve this, we rely on accurate address information provided by our customers. Please review our shipping policy below:

Order Processing:
  • Processing Time: Orders are typically processed within 24-48 hours. Orders placed on weekends or holidays will be processed on the next business day.
  • Confirmation: You will receive an email confirmation once your order has been placed and another notification once your order has been shipped, including tracking information.

Shipping Method:

  • To guarantee the secure and timely delivery of your orders, we collaborate with reliable shipping carriers. The shipping method selected for your order will be determined by several factors, including the destination and the size/weight of the package.
  • For most orders, we offer standard shipping.

Shipping Costs:

  • We believe that shipping fees should never hinder your shopping experience. That’s why we’re proud to offer free shipping on every order, making it easier for you to shop with confidence and convenience. 

Estimated Delivery Time:

  • Our standard shipping typically takes 8-12 working days from the date of order processing for your package to reach its destination. Please bear in mind that this is an estimate, and actual delivery times may vary due to factors beyond our control, such as customs clearance, weather conditions, or any unforeseen circumstances.

Order Tracking:

  • As soon as your order is shipped, we will provide you with a tracking number through email or your customer account. You can use this tracking number to monitor the progress of your shipment online. Kindly note that it may take up to 48 hours for the tracking information to be updated in the carrier's system.

Address Accuracy:

  • To ensure successful delivery, we urge you to double-check and provide an accurate and complete shipping address during checkout. This includes the street address, apartment or suite number (if applicable), city, state, ZIP code, and any other necessary details. 
  • We will not be held responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
  • We do not offer refunds for packages that are undeliverable due to incorrect or incomplete addresses provided by the customer.
  • We can reship the package to the corrected address once we receive it back, and you will be responsible for the additional shipping charges.

Non-Delivery or Lost Packages:

  • While it is a rare occurrence, if a package is not delivered within the estimated timeframe or is lost in transit, please do not hesitate to reach out to our customer support team. We will immediately initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the specific situation.

Should you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team. We deeply appreciate your patience and understanding as we work tirelessly to deliver your orders efficiently, all while providing the highest level of service.